Company Policies

Preparing Fido™
is meant to be used as a tool in a comprehensive training program. We make no guarantee, either expressed or implied, that by using this material your pet will be better prepared for the arrival of your new baby, or that your pet will not harm your child or others. You should always supervise any interaction between your pets and your baby.  Neither Animal Behavior Associates, Inc. nor The Humane Society of the United States, nor Daniel Q. Estep, nor Suzanne Hetts assumes any liability for any injury to persons or animals or damage to property that may result from the use of any of this material.

Customer Service and AnimalBehaviorAssociates, Inc.  strives to provide excellent customer service. Please feel free to contact us at any point with questions or concerns.
303-932-9095 M-F 9-4pm Mountain Time


AnimalBehaviorAssociates hopes that you will be pleased with your purchase. In the event that you need to return a product or cancel a service our policies are as follows.
* If a CD, DVD, or Video is defective, it will be replaced with like product.
* Books/Booklets are returnable if they are in like new condition, with unbroken bindings, and returned within 10 days of shipment.
* Telecourses and Consultations are refundable if cancelled with 48 hours notice.


Shipping costs are for the 48 contiguous US states, and reflect standard ground shipping. Additional charges apply for Alaska, Hawaii, expedited and international shipments. Please e-mail or call for a quote.

Shipping is provided by either the USPS or UPS. Orders are processed within the next business day.

Privacy Policy

Information Collection and Use
Animal Behavior Associates, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.


We request information from the user on our order form when making a purchase. Here is where users must provide contact information, including name and shipping address, and shipping information, including credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to reach the customer so the difficulty can be resolved.

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. This privacy policy applies only to information collected by Animal BehaviorAssociates, Inc.

Animal Behavior Associates, Inc. takes every precaution to protect our users’ information. When users submit sensitive information via our website, personal information is protected both online and off-line.